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TERMS AND CONDITIONS 


General Obligations of the Renter:

  • Whether at fault or not, the renter must notify GTO in the event of an accident.
  • If the renter is at fault for an accident or damage to the vehicle, they are responsible for the deductible plus 20% of the repair cost as per the insurance policy.
  • If the renter is under 25 years old or has had a driver's license for less than a year, they must cover the percentage of repair costs specified by the insurance company according to the policy terms.
  • The renter must comply with the terms outlined in the rental car's insurance policy.
  • The renter is prohibited from driving under the influence of alcohol or drugs and bears full responsibility for any resulting damages or fines.
  • The renter is not allowed to use the vehicle for racing, transporting illegal materials, or any activities that violate the law.
  • Only individuals with a valid driver’s license and prior approval from GTO may drive the vehicle.

Vehicle Condition & Maintenance:

  • The vehicle will be thoroughly inspected before handover in the renter’s presence, and any existing damages will be documented in the contract.
  • The vehicle must be returned in the same good condition as received, including the fuel level at the time of pickup.
  • The renter must immediately notify GTO of any mechanical or technical failures and must not drive the vehicle in such cases.
  • No repairs may be carried out without prior written approval from GTO. Unauthorized repairs will be fully charged to the renter.
  • The car must be returned clean. A cleaning fee of 50 AED will be charged if returned dirty.

Rental Terms & Fees:

  • The rental includes unlimited mileage.
  • Rental fees must be paid in advance unless otherwise agreed.
  • The renter must continue paying the daily rental fee if the vehicle is held by authorities (police, prosecution, or court) due to an accident, whether they are at fault or not, per Articles 282-292 of the Civil Transactions Law.
  • Salik toll fees are charged at 8 AED per gate, and any fines will be automatically deducted from the security deposit.
  • Rental extensions can be made via phone, email, or the online platform, provided all dues are settled in advance.

Accidents & Liability:

  • In case of an accident or total loss, the renter must continue paying the rental fee until GTO receives full compensation from the insurance company. The renter is also responsible for any difference between the car’s value and the insurance payout.
  • A security deposit of 2000 AED per accident is required, along with the necessary documents for insurance processing.
  • If negligence or breach of contract occurs, the renter is responsible for repair costs and must continue paying the rental fee until repairs are completed.

Usage Restrictions:

  • Subleasing or transferring ownership of the rental vehicle is strictly prohibited.
  • The removal of the GTO logo from the vehicle is not allowed. A fine of 500 AED will be imposed for any violation.
  • The vehicle may not be taken outside the United Arab Emirates.

Contract Termination & Vehicle Return:

  • At the end of the rental period, the renter must return the vehicle in good condition as per the contract’s attached inspection report.
  • If the renter fails to comply with the terms or delays returning the vehicle, GTO reserves the right to reclaim the car and impose penalties up to double the daily rental fee.
  • The security deposit will be refunded within 15 to 30 days from the vehicle return date.

Dispute Resolution:

  • Any disputes arising from this contract will be resolved through mediation or arbitration before resorting to Dubai courts.